Our Policies

Here are some of our key policies which guide what we do and what you can expect


  • Appeals Policy
    Appeals Policy
    An appeal on an assessment grading can be made where QFI is perceived as not applying procedures consistently or following procedures properly and fairly. Details on our policy outlining expectations are shown here:...
  • Complaints Policy
    Complaints Policy
    QFI welcomes feedback about its products and services and seeks to identify opportunities to improve where there is dissatisfaction with any of these. Our policy on how we deal with complaints is shown here...
  • Data Protection Policy
    Data Protection Policy
    QFI is committed to ensuring that it remains compliant with the requirements of the Data Protection Act (DPA) 1998 and the General Data Protection Regulations (GDPR) which came into effect 25 May 2018. Details on our commitment to data security are given here...
  • Malpractice & Maladministration Policy
    Malpractice & Maladministration Policy
    QFI takes allegations of malpractice and/or maladministration seriously and will investigate all allegations to establish whether malpractice has occurred and take appropriate action where this is found to be the case. Details on our policy document are found here:...
  • Reasonable Adjustments Policy
    Reasonable Adjustments Policy
    A reasonable adjustment relates to any actions that help to reduce the effect of a disability or difficulty, which may place the learner/apprentice at a disadvantage during the delivery of a qualification or an assessment situation.Details of our poilicy on applyin Reasonable Adjustments are shown here...