Qualifications
SVQ in Team Leading at SCQF Level 6
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Reference:
GN7K 46
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Level:
SCQF 6, SVQ 3
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Type:
QFI Accredited, Qualifications, Regulated Qualifications, SVQ, Vocational Qualification
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Location:
Scotland
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Occupational Areas:
Construction and Civil Engineering, Health, Safety, and Environmental, Mining, Extractives, and Quarrying, Other Technical, Engineering, and Professional, Roadbuilding and Road Maintenance, Waste Management
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To achieve this qualification candidates must achieve:
- 4 mandatory units
- 2 optional units
Mandatory Units
- Manage yourself
- Develop and sustain productive working relationships with colleagues
- Allocate work to team members
- Provide healthy, safe, secure and productive working environments and practices
Optional Units
- Lead your team
- Help individuals address problems affecting their performance
- Represent your area of responsibility in meetings
- Initiate and follow disciplinary procedures
- Initiate and follow grievance procedures
- Induct individuals into their roles
- Manage team communications
- Promote staff wellbeing
- Identify individuals’ learning needs and styles
- Monitor and solve customer service problems
- Work with others to improve customer service
- Resolve customer service problems
- Support customer service improvements
For further information see the Qualification Handbook
