Qualifications

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SVQ in Team Leading at SCQF Level 6
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  • Reference:
    GN7K 46
  • Level:
    SCQF 6, SVQ 3
  • Type:
    QFI Accredited, Qualifications, Regulated Qualifications, SVQ, Vocational Qualification
  • Location:
    Scotland
  • Occupational Areas:
    Construction and Civil Engineering, Health, Safety, and Environmental, Mining, Extractives, and Quarrying, Other Technical, Engineering, and Professional, Roadbuilding and Road Maintenance, Waste Management
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To achieve this qualification candidates must achieve:

  • 4 mandatory units
  • 2 optional units

Mandatory Units

  • Manage yourself
  • Develop and sustain productive working relationships with colleagues
  • Allocate work to team members
  • Provide healthy, safe, secure and productive working environments and practices

Optional Units

  • Lead your team
  • Help individuals address problems affecting their performance
  • Represent your area of responsibility in meetings
  • Initiate and follow disciplinary procedures
  • Initiate and follow grievance procedures
  • Induct individuals into their roles
  • Manage team communications
  • Promote staff wellbeing
  • Identify individuals’ learning needs and styles
  • Monitor and solve customer service problems
  • Work with others to improve customer service
  • Resolve customer service problems
  • Support customer service improvements
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