End Point Assessment


Telecoms Field Operative

Telecoms Field Operative


15 months

Assessed Version: v1


This occupation is found in the UK telecom sector. The broad purpose of the occupation is to build, provide or repair telecom services for commercial or residential customers on the UK's National Telecom Access Network. Working on the copper and fibre connections to 4G & 5G services, homes and businesses from the local telephone exchanges. The connections deliver telephone, internet, data and TV services to households and businesses.

Occupational role

Typical job titles include: Candidate Engineer Copper; Candidate Engineer Fibre; Fibre Jointer; Copper Jointer; External Network Cabler Field Installation Engineers, Network Infrastructure Engineer; Nationwide Cable Network Field Force Engineer; Telecoms Customer Service Engineer; Access Field Technician; Business Connections Field Engineer; Installations Technician; Overhead Installation Operative; Telecommunications Installation Technician.


Maximum £7,000

Level 2

Entry requirements

Individual employers will set their own selection criteria.


The apprenticeship includes the core skills, knowledge, and behaviours required to undertake the work of a Telecoms Field Operatives.

End Point Assessment

Overview of assessment

The end point assessment covers all of the skills, knowledge and behaviours in the Standard. It will take place using independent assessors appointed by QFI and the methods shown below:

Knowledge Test

This consists of  30  multiple  choice  questions, based    upon    the    Knowledge,    skills    and behaviours  mapped  to  this  method.  The test will be via an online computer-based platform, in  the  presence  of  an  invigilator and will  be closed book, i.e. the apprentice cannot refer to manuals,  reference  books  or  materials.  Time allowed for the test is 60 minutes.

Professional Discussion

Consisting of a minimum of 10 questions that will focus  on  analysis  of  given scenarios,  coverage  of prior  learning  or  activity  and  problem  solving. Apprentices will be able to refer to and illustrate their answers with evidence from their portfolio of  evidence,  however  the  portfolio  will  not  be directly assessed. The professional discussion will last for 60 minutes.

Practical Demonstration

Apprentices will be observed by an assess or completing a practical demonstration in a simulated environment consisting of 3 separate tasks: correct identification of telecoms cables; installation of a new telecoms component and fault-finding on the telecoms network. The assessor will work with the  employer  to  ensure  the  employers  network  is  replicated  so  the  apprentice  is  tested  on  the network  they  work  from  daily,  using  the  appropriate  cables  (copper  or  fibre).  During  the demonstration, the assessor will ask a minimum of 12 questions (4 for each task) to clarify work undertaken, processes followed and assess related underpinning knowledge, skills and behaviours. Time allowed for the demonstration is 2.5 hours in total.

Readiness for assessment

The employer  will  endorse  progression  to  the  end-point  when  satisfied  that  the  apprentice  is consistently working at or above the level set out in the standard, and the pre-requisite gateway requirements have been met with evidence to support these:

  • achieved minimum level 1 English and mathematics and taken the tests for level 2
  • compiled a portfolio of evidence –to underpin the professional discussion


This apprenticeship is graded by the independent assessor appointed by QFI and grades are either: fail, pass or distinction.

Professional Recognition


Why choose QFI

QFI is  listed  on  the  Register  of  Apprenticeship  Assessment  Organisations  to  assess  this apprenticeship  Standard. We  have  access  to  specialist,  occupationally  competent  independent assessors. We  will  work  with  you  to  ensure  that  the  end-point  assessment  runs  as  smoothly  as possible providing support for any staff involved in the process. Contact us now to discuss your requirements leadassessor@qfiepa.org